My Crafting Channel Shop

Shipping/Policies

Customer Service Hours
 
We are on ET time. Hours are from 9:00 a.m. to 7:00 p.m weekdays. However, if I'm online during non-customer service hours and see a message I will certainly respond. 

Returns and Exchanges

No returns, exchanges, or cancellations NO EXCEPTIONS!
All sales are final.

If you feel we have made a mistake in processing your order such as (a misspelled name or wrong age) you MUST contact us within 24 hours of the documented time and date of delivery.

PLEASE make sure you read ENTIRE product descriptions for sizes, measurements, etc.

Please note due to different resolutions of monitors colors can vary slightly.

When checking out PLEASE make sure your address is correct. Orders returned for an insufficient address will result in you having to pay the shipping again.

If you want to make changes to any product you need contact us PRIOR to you making a purchase, as we CHARGE for all changes to our designs, no matter how small.

We DO NOT provide pictures of your order unless we are working with you on a Custom Order. PLEASE DO NOT ASK. Your order will look just like the picture on the product page.  

 
Shipping
 
PLEASE NOTE: We ship all products First Class or Priority Mail via USPS depending on size and weight. The estimated delivery date given on your tracking is just that estimated date. WE DO NOT SHIP EXPRESS OR OVERNIGHT!!!
 
We are not responsible for packages once mailed. Contact your local post office with any issues you may have.
 
 
Processing Times
 
Processing time is Business Days.
Orders are processed in the order in which they come in. We strive to get them out as soon as possible, usually in just a few days. However, please allow 7-10 days for processing UNLESS it states differently in the product description. If you wish to guarantee your order processes quicker you can upgrade the processing time on the shopping cart page.
 
 
Holiday Shipping & Processing
 
We DO NOT process or ship orders on the following dates so, you will need to ADD these dates to the normal processing time when figuring out when is the best time to order to have your order when you need it.
 
ALL FEDERAL HOLIDAYS
12/30 through 1-2 New Year Holiday Break
6/30 through 7/15 Family Vacation
11/26 through 11/30 Thanksgiving Break
12/23 through 12/26 Christmas Break
 
Payments

 


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