PLEASE make sure you read ENTIRE product descriptions for sizes, measurements, etc.
Due to the handmade nature of our items, and different monitor resolutions color(s) may vary slightly. You can always purchase a sample swatch for the item you are wanting to purchase.
When checking out PLEASE make sure your address is correct. Orders returned for an insufficient address will result in you having to pay the shipping again.
If you want to make changes to any product you need contact us PRIOR to you making a purchase, as we CHARGE for all changes to our designs, no matter how small.
We DO NOT provide pictures of your order unless we are working with you on a Custom Order. PLEASE DO NOT ASK. Your order will look just like the picture on the product page.
We are on ET time. The hours are from 9:00 a.m. to 7:00 p.m weekdays. However, if I'm online during non-customer service hours and see a message I will certainly respond.
If you feel we have made a mistake in processing your order such as (a misspelled name or wrong age) you MUST contact us within 24 hours of the documented time of the date of delivery