My Crafting Channel Shop

Shipping/Policies

Information
PLEASE make sure you read ENTIRE product descriptions for sizes, measurements, etc.

Due to the handmade nature of our items, and different monitor resolutions color(s) may vary slightly. You can always purchase a sample swatch for the item you are wanting to purchase.

When checking out PLEASE make sure your address is correct. Orders returned for an insufficient address will result in you having to pay the shipping again.

If you want to make changes to any product you need contact us PRIOR to you making a purchase, as we CHARGE for all changes to our designs, no matter how small.

We DO NOT provide pictures of your order unless we are working with you on a Custom Order. PLEASE DO NOT ASK. Your order will look just like the picture on the product page. 

Customer Service Hours
We are on ET time. The hours are from 9:00 a.m. to 7:00 p.m weekdays. However, if I'm online during non-customer service hours and see a message I will certainly respond. 
 
Returns and Exchanges
No returns, exchanges or cancellations, NO EXCEPTIONS...ALL SALES ARE FINAL
If you feel we have made a mistake in processing your order such as (a misspelled name or wrong age) you MUST contact us within 24 hours of the documented time of the date of delivery
.
Processing Times
Processing time is Business Days.
Orders are processed in the order in which they come in. We strive to get them out as soon as possible, please allow up to 5 days for processing UNLESS it states differently in the product description
Upgrading Processing Time is available when checking out. Please note all upgrades excludes the day of purchase.
 
Shipping
SHIPPING TO US ADDRESSES ONLY
PLEASE NOTE: We ship all products First Class (2-5 Days) or Priority Mail (2-3 Days) via USPS depending on size and weight. The estimated delivery date given on your tracking is just that estimated date. WE DO NOT SHIP EXPRESS OR OVERNIGHT!!!
We are not responsible for packages once mailed. Contact your local post office with any issues you may have. 
 
Holiday Shipping & Processing
We DO NOT process or ship orders on the following dates so, you will need to ADD these dates to the normal processing time when figuring out when is the best time for you to order to have your order when you need it.
 
ALL FEDERAL HOLIDAYS
12/30 through 1/2 New Year Holiday Break
6/30 through 7/15 Family Vacation
11/26 through 11/30 Thanksgiving Break
12/23 through 12/26 Christmas Break 
 
Payments
You DO NOT NEED a PAYPAL account. You can use your credit or debit cards when checking out through PayPal.

 


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